FAQ
Frequently asked questions. If you still need help, please contact us
General Questions
What are your business hours?
Business Days: Monday-Friday
Business Hours: 9 am-5 pm EST
We aim to respond to all emails and chat inquires within 48 hours, excluding weekends and holidays. In those cases, we will reply on the next business day.
What is your current processing time?
Our current processing time is 7-10 business days, which may be extended during the holiday season.
How can I find out about upcoming promotions?
You can sign up for email notifications.
Orders
How do I use promo code?
Please enter your promo code at checkout under the "DISCOUNT CODE" section.
I have placed an order and didn't receive confirmation email?
If you have placed an order and haven't received a confirmation email, please contact me, and I will be happy to assist you.
Returns
Do you take returns?
As a small business, we are not able to accept returns.
Do you offer refunds?
As a small business, we do not offer refunds.
Shipping
Can I track my parcel online?
A tracking number will be provided after check out.
How long does delivery take?
Your ship time depends on your location and shipping option you select. The estimated delivery time will be displayed at checkout.
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